BOOKING POLICY


STUDIO TOURS

Studio tours are available by appointment only and preferably are to be booked with your engineer of choice.


SERVICES

A minimum 50% non-refundable deposit is required in order for any service to be booked. All dates are FIRST-COME, FIRST-SERVE with deposit only. The remaining balance is due upon entering the studio.

Services are to be paid in-full, even if the Client chooses to finish before the estimated session time. Please be on time, session hours will being promptly at the scheduled time.


PAYMENT

All major forms of payment are accepted. Square Cash App, PayPal, Venmo, and Cash are preferred.

If wishing to pay via an eCheck through PayPal, the requested service date(s) will not be secured until the payment clears. Please keep in mind an eCheck can take up to 14 business days to clear.

In the event “bounced” payment, said payment must be repaid in cash, plus an additional $40 service charge. This does not guarantee the original service date(s) requested will remain available.


CANCELLATION

In the event a service is cancelled by the Client within 48 hours of the scheduled service, the deposit will be credited towards a future service. Any additional cancellations by the Client may result in a forfeit of the deposit. Any service cancelled with less than 48 hours notice, or are considered to be a “no show” will forfeit the deposit.


RELEASE & STORAGE

All media remains the property of the Studio until all balance due is paid-in-full, no exceptions. No in-progress mixes will be given, this includes (but is not limited to) any audio on video recordings. Mixes and Masters will be sent electronically, if requesting a CD the Client must provide the adequate CD-Rs. CD-RWs will not be accepted.

Additional mix versions (radio edit, instrumental, etc.) or stem bounce down requests must be addressed before any service is booked and will be billed accordingly. Any media remaining on the property will be held for no more than 60 days after completion of service. Client is to provide a means of storage if requesting the raw data. Any session projects will be zeroed out, no full session data will be made available. Any data transfer to Client’s storage will not be charged, and as such will be done at the Studio’s convenience. The Client will be notified once the transfer has completed. The Studio is not responsible for any media lost on Studio drives once service has been completed.


SMOKING

Smoking is prohibited in the Control Room and Live Rooms. Smoking may be done in a location specified by the Studio.

Policy does not apply to vape products.


LIABILITY

The Studio is not responsible for any service interruptions or delays including (but is not limited to) utility outages, fire, flood, acts of God, war, civil disturbance or industrial action.


PERSONAL PROPERTY & EQUIPMENT

Any Studio equipment damaged by the Client or their attending party will be repaired or replaced at the cost of the Client and will be billed accordingly. No media / mixes / masters will be released if a damage balance is due. The Studio may require additional collateral until a damage balance is paid-in-full.

The Studio is not responsible for any loss or damage of personal property or equipment left on the premises.


Revised April 5th, 2019